Terms & Conditions

Commercial Washroom's Terms and Conditions
In these Terms and Conditions “we, our, us, commercialwashroomsltd.co.uk, Commercial Washrooms, Company” refers to “Commercial Washrooms LTD”.

Within this page we will cover; Website Usage, Returns Policy, Delivery Policy & Privacy Policy,

If you wish to obtain further clarity on any of the areas covered below, please contact our team on 01202 650900 or e-mail; info@commercialwashroomsltd.co.uk

Website Usage:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Commercial Washroom Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Commercial Washrooms’ or ‘us’ or ‘we’ or 'Company' refers to the owner of the website who is Lan Services Limited with the registered office; 12 Cabot Business Village, Holyrood Close, Poole, Dorset, BH17 7BA. Our company registration number is 4058689. The term ‘you’ refers to the user or viewer of our website.

We encourage users to establish hypertext links to this website. However, we do not permit our pages to be loaded into frames on your site.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur while using material derived from this website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited unless prior permission has been granted, please contact us to obtain permission

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

We may at any time revise these terms of use without notice. Please check regularly. Continued use of this website after a change has been made is your acceptance of the change.

Returns Policy:

1. Orders for “custom-made”, “made to measure”, or “special order” goods may not be cancelled or refunded under any circumstance. This includes, but is not exclusive to: cubicles, vanity units, panels, wash troughs, lockers, and benches. If unsure, please contact the Company at orders@commercialwashroomsltd.co.uk / 01202 650900 for advice.

2. The Buyer may cancel orders for Goods that are not outlined as above at any time before they are dispatched. Please contact the Company at orders@commercialwashroomsltd.co.uk / 01202 650 900 to request a cancellation.  

3. Except when Goods are faulty, return requests will be approved when ALL the following criteria are met (this also applies to Goods received in error):

  • The request is received within 5 working days from delivery;
  • The Goods must be in a brand new, unused condition, fit for immediate resale;
  • Goods in packaging are in their original, unopened packaging;
  • The Buyer obtains returns authorisation, and includes the returns note in the returns packaging.

4. When all the returns criteria are met, in every case (except when Goods are received in error) the following two conditions apply:

  • The Buyer must request a returns note by: emailing orders@commercialwashroomsltd.co.uk or by telephoning 01202 650 900;
  • There will be a 25% re-stocking charge.

5. If returned Goods are not in compliance with the above conditions, or are damaged whilst in the Buyer’s possession, the Company shall not be obliged to accept the return of those Goods. In such circumstances, we will notify the Buyer that the Goods are available for re-collection or re-delivery, for which the Buyer shall be liable for any reasonable delivery charges incurred.  

6. If the Buyer requests a return of Goods because they are believed to be faulty, the Company reserves the right in the first instance to send an engineer to investigate the fault and inspect the Goods on site. In these instances, if the inspection finds the fault is a result of incorrect application, maintenance or installation, or of misuse or vandalism, or any other cause that cannot be reasonably considered to be an inherent fault of the Goods caused by factory workmanship or defect due to non-conforming material, then a charge will be made for this inspection, and the return request will be refused. The company reserves the right to require payment of this charge upfront prior to inspection and to refund it if/when the Goods are proved faulty.

7. The Company reserves the right to require the Buyer to return the Goods to any UK postal address other than that of the main trading address of the Company.

8. Unless otherwise notified by the Company, the returned Goods will be inspected by the Company, and any subsequent refund to the Buyer, minus the 25% restocking fee, will usually be processed within 3-5 working days, but no later than 30 days. 

Delivery policy:

1. Orders placed online and over the phone are accepted on a trade only basis in all instances.

2. All delivery addresses for orders should be a mainland UK business address and must be available to take delivery any weekday between 08.00 and 18.30 hours (19.30 hours in London). Delivery for large and/or palletised goods is on a kerb side delivery service or to the entrance of the delivery property only. The purchaser (their agents, employees or representatives) will also be required to assist in unloading the goods. The purchaser must ensure they have the facilities to take delivery of the goods ordered. For orders of cubicles, vanity units, duct sets, wash troughs and other over sized items we recommend a minimum of 3 people on site to assist the driver.

3. Orders requiring delivery to a residential address will incur a surcharge. Contact us for a quote for shipping prior to ordering.

4. Orders requiring delivery to a non-mainland UK address or an address outside of the UK, will incur a surcharge. Contact us for a quote prior to ordering.

5. If delivery is attempted and our courier cannot complete the delivery for any reason a surcharge may be payable to arrange a further delivery attempt.

6. Delivery shortages, missing or damaged items must be reported to Commercial Washrooms within 2 business days of the delivery date. Claims for shortages, missing or damaged items cannot be accepted after this time. Claims for damages must be accompanied by photographic evidence to corroborate claims, which must also be received by Lan Services Limited trading as Commercial Washrooms within 2 business days of the delivery date. This evidence can be emailed to info@commercialwashroomsltd.co.ukwith details of the damaged panels. Buyers must sign for items as damaged with the courier at the point of delivery if there is in any way damage to the packaging.

7. We ask that you contact us for a delivery estimate on a product by product basis. If delivery time is of the essence we have a next day service available which is applicable to certain products. Please contact the Commercial Washrooms team to ask us about faster delivery options. On the rare occasion that your product will not be delivered within the usual lead times, a member of the Commercial Washrooms team will call you to let you know when the estimated delivery date will be.

8. All delivery dates published on individual product pages, or quoted by staff are predicted and are not guaranteed. Timed delivery slots are not available without arrangement and written agreement prior to order.

9. Deliveries may be made in several separate consignments with various couriers depending upon the most cost effective and fastest method of sending goods as chosen by the Company.

10. Acceptance of any quote or the placement of any order via the website is based on the clear understanding that Commercial Washrooms will make every effort to deliver goods on or around the predicted delivery date.  Lead times are estimated and to be used as a guide only. Lead times often change between when a quote is made and when the order is confirmed. In the event that Commercial Washrooms is unable to deliver the goods on the date previously predicted, Commercial Washrooms will NOT accept any claims by the purchaser, their clients or agents for costs, charges or penalties incurred for whatever reason relating to late or part deliveries.

11. We reserve the right to cancel any order with no warning or notification should these conditions not be met.

Privacy Policy:

1. This Privacy Notice explains what happens to the personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Notice from time to time, so please do review this Notice regularly.

Information We Collect

2. In running and maintaining our website we may collect and process the following data about you:

     a. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
     b. Information provided voluntarily by you. For example, when you register for information or provide your payment details to make a purchase.
     c. Information that you provide when you communicate with us by any means.

Data Controller

3. We have a nominated individual who controls and is responsible for the keeping and use of your personal information. This person is called a data controller. Their contact email for these purposes is name@commercialwashroomsltd.co.uk.

Use of Cookies

4. Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate, to gather information about your computer to assist us in improving our website. We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is simply statistical data. This statistical data does not identify any personal details whatsoever. You can adjust the settings on your computer to decline any cookies if you wish.  This can be done by activating the reject cookies setting on your computer. Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

How We Use of Your Information

5. We use the information that we collect from you to provide our products and services to you.  In addition to this we may use the information for one or more of the following purposes:
     a. To provide information to you that you request from us relating to our products or services.
     b. To provide information to you relating to other products that may be of interest to you. In every communication from us, you are given the ability to opt out of receiving any future marketing emails from us.
     c. To inform you of any changes to our website, services or goods and products.

6. If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. In every communication from us, you are given the ability to opt out of receiving any future marketing emails from us.

7. We will never allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may or may not interest you.  

Storing Your Personal Data

8. In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Your personal data will be stored for a period of time no longer than???.

9. Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically; sending such information is entirely at your own risk.

Disclosing Your Information

10. We will not disclose your personal information to any other party other than in accordance with this Privacy Notice and in the circumstances detailed below:
     a. In the event that we sell any or all of our business to the buyer.
     b. Where we are legally required by law to disclose your personal information.
     c. To further fraud protection and reduce the risk of fraud.

    d. To provide our suppliers with data they require to ensure the delivery of your product or service. Should we supply your data to a supplier we will seek to ensure they have a nominated data controller.  Any other data controller will ensure that your personal data is only used for the purposes of delivering products or services, and not for marketing purposes.

Third Party Links

11. On very rare occasions we may include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any of your personal data.

Access to Information

12. In accordance with Section 7 of the Data Protection Act 1998, you have the right to access any information that we hold relating to you. This is commonly referred to as a subject access request. 

Right to Withdrawl

13. You have the right to withdraw your personal data at any time that you wish to do so. If you decide that you no longer wish us to hold your personal data then please contact our data controller at info@commercialwashroomsltd.co.uk, with your request.


14. Should you be concerned that your information has not been handled correctly, such as being lost or disclosed to others without your permission, then you have the right to complain. You should contact our data controller on info@commercialwashroomsltd.co.uk, outlining your concerns and they will try to resolve the matter with you. Should you feel that you wish to escalate your complaint then you should contact the Information Commissioners Office, details below:


Telephone    0303 123 1113

Contacting Us

15. Please do not hesitate to contact us regarding any matter relating to these terms and condition. Including the privacy notice, returns and delivery policies at info@commercialwashroomsltd.co.uk.

Lan Services Limited (t/a Commercial Washrooms)
Unit 12 Cabot Business Village
Holyrood Close, Poole,
BH17 7BA

01202 650 900